FAQs

***Please note that we are currently experiencing extended delivery times due to Australia Post's national parcel backlog***

Most orders received before 1.00pm Sydney time Monday to Friday will be packed and shipped same day. Orders received after 1.00pm or on non-business days should be packed and shipped next business day.

All orders are shipped by Australia Post eParcel and most orders should be received within 2-3 days of your order.

Of course we can!

Right now our online store only supports deliveries within Australia, but just get in touch with us by email at hello@axildesign.co and we can assist you with any international requirements.

Our products are shipped from our local warehouse in Sydney, Australia

Once your order ships, you will receive an email and/or sms with details to track your order.

If you’re interested in purchasing products for a bulk, wholesale, corporate or education rollout, please reach out to our corporate sales team who can assist you with pricing, staging and customisation options

To purchase Axil products in larger quantities for wholesale, corporate or education rollouts, please get in touch with us here or at sales@axildesign.co with some details about your requirements and we'll get back to you quick smart.

Absolutely!

In fact, we LOVE working with our customers to create clever and stylish solutions to meet their needs. Please get in touch with us via this form, so that we can help you out with your project!

We accept returns for change of mind (within 14 days of receipt of your order) or warranty/faulty product claims.

You can read all the details about our returns policy in our sale terms & conditions.

Our products are available in many regions around the world via local distributors and resellers. Please get in touch with us here or by email at sales@axildesign.co, so that we can link you up with one of our trusted partners.

Please get in touch here, by email at sales@axildesign.co or by phone on 1300 00 AXIL (2945) for a chat with one of our sales team.