Privacy Policy

ABOUT
1. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy “we”, “us” or “our” means Axil Design Co. ABN: 66 631 749 043.
2. We respect your right to privacy and are committed to safeguarding the privacy of our customers and Site visitors. This policy sets out how we collect and treat your personal information. By using our Site, you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy.
PERSONAL INFORMATION
1. ‘Personal information’ means information about an individual whose identity is apparent or can reasonably be ascertained from that information.
2. The types of Personal Information we collect about you may include:
  - your name;
  - your contact details, including email address, mailing address, street address and/or telephone number;
  - your age and/or date of birth;
  - your credit card details;
  - your demographic information, such as postcode;
  - your preferences and/or opinions;
  - information you provide to us through customer surveys;
  - details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  - your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  - information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  - additional Personal Information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  - any other Personal Information requested by us and/or provided by you or a third party.
  We may collect these types of Personal Information directly from you or from third parties.
3. For any supply of our Products that require a password or login details, it is your sole responsibility to keep your password and login details confidential and secure.
COLLECTION AND USE OF PERSONAL INFORMATION

We may collect, hold, use, and disclose Personal Information for the following purposes:
- to enable you to access and use our Site, associated applications and associated social media platforms;
- to contact and communicate with you;
- to process orders placed by you;
- for internal record keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and
- to comply with our legal obligations and resolve any disputes that we may have
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your Personal Information to:
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners;
- sponsors or promoters of any competition we run;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data, such as (Google Analytics or other relevant businesses). This may include parties that store data outside of Australia
Where we disclose your Personal Information to third parties, we will request that the third party handle your Personal Information in accordance with this Privacy Policy.>
HOW WE TREAT PERSONAL INFORMATION THAT IS ALSO SENSITIVE INFORMATION

Sensitive information is a subset of Personal Information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not knowingly collect any sensitive information from you.
YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
- Choice and consent: Please read this Privacy Policy carefully. By providing Personal Information to us, you consent to us collecting, holding, using and disclosing your Personal Information in accordance with this Privacy Policy. You do not have to provide Personal Information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
- Information from third parties: If we receive Personal Information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing Personal Information about somebody else, you represent and warrant that you have such person’s consent to provide the Personal Information to us.
- Restrict: You may choose to restrict the collection or use of your Personal Information. If you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
- Access: You may request details of the Personal Information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with Personal Information that we hold about you.
- Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
- Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
- Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
LIMITATION OF LIABILITY
1. Your use of our Site is at your own risk.
2. We will take all reasonable steps to keep your Personal Information secure but to the maximum extent permitted by law, we exclude all liability for the consequences of any unauthorised access to your information. This includes (but is not limited to) loss or damage you might suffer because of any of the following:>
  1. reliance on the completeness, accuracy, suitability or currency of the Site (including third-party material and advertisements);
  2. failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records;
  3. accessing any sites or servers maintained by other organisations through links on the Site or any communication from the Site. Links are provided for the convenience of users of the Site only and without responsibility for the content or operation of those sites (unless otherwise stated, linked sites and the services are not endorsed by us and your linking to any such site is at your own risk); or
  4. the provision of credit card or other financial information, the failure to complete (or delay in completing) any transaction, or other loss or damage arising from any e-commerce transacted or attempted to be transacted on the Site (if any).
CHANGE OF PERSONAL INFORMATION
1. The APPS require us to correct our personal records of Personal Information if they are inaccurate or out-of-date. Please contact us to correct or update the Personal Information that you have provided to us.
2. We may need to obtain proof of your identity before implementing your request and may refuse to provide you with certain information where permitted or required by law.
STORAGE AND SECURITY

We are committed to ensuring that the Personal Information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet.

No method of transmission or storage system are 100% private and secure. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the Personal Information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
COOKIES AND WEB BEACONS

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with Personal Information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
THIRD-PARTY ANALYTICS TOOLS AND THIRD-PARTY REMARKETING TOOLS
1. We use technologies and third-party services that may use cookies, pixels, tags and web beacons (code snippets) on our Site to customise content and advertising, to provide social media features and to analyse traffic to our Site, including about how you use and interact with our Site.
2. We may also share information about your use of the Site with our trusted social media, advertising and analytics partners.
3. We use third-party analytics tools to:
  1. analyse usage trends on our Site including the tracking and reporting of Site traffic, ad conversion tracking, traffic analysis and marketing optimisation
  2. collect data in aggregate form so that it cannot identify any individual user.
4. Third-party analytics tools collect non-Personal Information such as how often you visit our Site, the web pages you visit, add-ons, and other analytics data that assists us in improving the supply of our products. These tools might include but are not limited to Google Analytics, Google AdWords conversion tracking, Google Tag Manager.
5. We may use third-party remarketing tools to position targeted ads to visitors that have already visited our Site or to advertise to our customers that we already have an existing relationship in accordance with the terms of a social media platform. We may use our email database to create Custom Audiences on social media and online platforms such as Facebook, LinkedIn, Instagram to promote our campaigns. These third-party remarketing tools might include but are not limited to Adwords Remarketing (Google Inc.), Facebook Custom Audience and Facebook Remarketing.
LINKS TO OTHER SITES

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any Personal Information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
AMENDMENTS
1. We may update the terms of this Privacy Policy at any time, and by continuing to use our Site, you accept the terms of the updated Privacy Policy. Revised versions will be made available on the Site. All updates will be effective immediately upon our posting of the modifications on our Site.
CHANGE OF PERSONAL INFORMATION
1. The APPS require us to correct our personal records of Personal Information if they are inaccurate or out-of-date. Please contact us to correct or update the Personal Information that you have provided to us.
2. We may need to obtain proof of your identity before implementing your request and may refuse to provide you with certain information where permitted or required by law.
OPTING-OUT
1. If we use your Personal Information to market and promote our Products, you may notify us at any time that you do not wish to receive marketing or promotional material by contacting us directly or through the “unsubscribe” or “opt-out” mechanism in our marketing or promotional emails.
ACCESS TO YOUR PERSONAL INFORMATION
1. You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at privacy@axildesign.co.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
COMPLAINTS ABOUT YOUR PRIVACY
1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to privacy@axildesign.co. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
2. We will aim to resolve any complaints within 14 days.
OUR DETAILS
1. This Site is owned and operated by Axil Design Co. (ABN 66 631 749 043).
2. Our principal place of business is at 2/33 Sutherland Crescent, Darling Point, NSW 2027, Australia.
3. You can contact us:
  1. by post, using the postal address given above;
  2. by telephone, on the contact number published on our Site from time to time;
  3. by email, using the email address published on our Site from time to time.